THIRD WHEEL PRIVACY POLICY
Effective date: 2026-June-11
Third Wheel is operated by Pleasant Solutions Inc., doing business as Third Wheel ("Third Wheel," "we," "us"), a company based in Alberta, Canada. This policy applies to the Third Wheel app, our websites, and related online services. It forms part of our Terms of Use (https://third-wheel.com/legal/eula), which include important limits on liability and how disputes are resolved.
We built Third Wheel for personal moments within a marriage to strengthen those marriages, so this policy is written in plain language and our data practices are kept simple. An "Experience" is our name for a guided creative session that you and your partner play through together. Key highlights: we never sell your personal information, we do not keep audio recordings of your Experiences, the app collects nothing when you aren't using it, and what we collect is used as described here - to run, personalize, protect, improve, and market Third Wheel.
We think about your information in three buckets:
1. Within-Experience Data (the live, personal part: what's said and done during an Experience, plus messages and photos between you).
2. Account and App Data (operating data similar to what numerous apps have, including your selections, favorites, and Experience planning).
3. Marketing Data (like the ordinary campaign measurement numerous companies do).
Your Within-Experience Data is never mixed into Marketing Data.
WHAT WE COLLECT
Account and App Data - operating data similar to what numerous apps have, as follows:
Account and pairing. Information you provide when asked - such as your email, a display name, and your confirmation that you're 18 or older - and the pairing between you and your partner. Each account pairs with exactly one partner.
Selections and planning. The scenario choices, boundaries, favorites, and plot plans you and your partner make.
Voice snippets (collected during preparation). While you prepare an Experience - such as choosing scenarios, boundaries, and voices - we collect short voice snippets and the voice characteristics derived from them, to power voice features (such as selecting the closest matching voices) and improve them. This data is deleted at the first of: you remove it (in the app or by contacting us), you delete your account, or three years pass since your last use of the app. It is never sold, and never shared except with providers processing it on our behalf.
Usage and device information. How the app and our websites are used (such as features opened, buttons tapped, time spent, or which Experiences are completed), device type and settings, approximate region, and diagnostic logs. We use third-party analytics for this usage information - never for your Within-Experience Data - and we don't currently use third-party crash-reporting kits. Our websites use cookies for things like signing in, purchases, and analytics.
Purchases. The app stores or our payment provider handle payment; we receive purchase confirmations, not your card number.
Information you choose to provide. Some features may ask for other details - it's apparent when they do, because you're the one entering or selecting them.
Marketing Data - how you found us, as follows:
Campaign measurement. This is the same kind of campaign measurement numerous apps and websites do, and it works the same for Third Wheel: it never draws on your Within-Experience Data. When you arrive from an ad or campaign link - including before you sign up - we and analytics providers such as Google Analytics collect campaign and device identifiers; after you sign up, we may connect them to your account to learn which campaigns bring people who successfully use Third Wheel. (Google describes its handling at google.com/policies/privacy/partners.)
Within-Experience Data - the live, personal part, as follows:
Live audio (processed, not kept). During an Experience, the microphone listens so the app can follow along and adapt in real time - such as noticing when you've finished a line or gone off script. That audio is transcribed on the fly and then discarded, meaning we do not keep audio recordings of your Experiences. When you aren't using the app, it doesn't listen.
Experience transcripts. We keep the text of what happens in your Experiences - such as transcripts and prompts - for purposes like resuming where you left off, adapting to you, detecting problems, and learning what breaks or works for you and for users generally.
Messages and shared photos. Messages between you and your partner are stored so you can both see them, and you can delete them. Some features use the camera only while you're using that feature - for example, for augmented reality - or let you share photos with your partner; augmented-reality images are processed in the moment, and photos are stored only if you save or share them.
HOW WE USE INFORMATION
We use information for the following, grouped by which buckets each use may draw on.
These may draw on any of the three buckets:
- Run your Experiences - such as generating suggestions, narration, and adaptations in real time, and syncing content between you and your partner.
- Personalize - such as remembering your preferences, recommending content, and tailoring what we show you in the app.
- Make Third Wheel better - such as improving scenarios, developing new features, and training and refining our own AI so that, for example, suggestions become smarter and more natural. We use de-identified or aggregated information for this wherever practical.
- Keep things safe - secure accounts, prevent fraud and abuse, and enforce our terms.
- Meet legal obligations.
These draw only on Account and App Data and Marketing Data - never your Within-Experience Data:
- Measure and improve our marketing - such as learning which campaigns bring people who stay active, and improving or automating campaign performance.
- Communicate - service messages like receipts and important updates, plus occasional Third Wheel news and offers.
AI AND SERVICE PROVIDERS
Third Wheel runs on a combination of our own systems and established providers for services such as speech-to-text, text-to-speech, language AI, cloud hosting, payments, and analytics. These providers process information on our behalf under contracts, and our AI providers are not permitted to use your content to train their own models. We may change providers as technology improves.
WHEN INFORMATION IS SHARED
We never sell your personal information, and we never share it with third parties for their own marketing. Information is shared only:
- With your partner - that's the point of the app. Messages, photos you share, and in-Experience content flow between your paired accounts. Pairing with a partner allows all data, including history from before the pairing occuring, to be shared between the paired accounts.
- With service providers working on our behalf (AI processing, hosting, payments, analytics, support), bound by contract.
- In a business transition such as a merger, acquisition, or financing, where this policy continues to apply to your information.
- When required by law or to protect rights and safety.
- At your direction or with your consent.
WHERE INFORMATION IS STORED, AND FOR HOW LONG
Information is stored and processed in Canada and/or the United States by us and our providers - some providers may also process information in other countries where they operate - and privacy laws in those places may differ from those where you live. Audio recordings of Experiences aren't retained at all. Voice snippet data follows the deletion timing described under Voice snippets above. Experience transcripts, messages, saved photos, and your selections and planning remain until you delete them or delete your account. Account information lasts while your account is active, plus a short period afterward for legal and operational purposes, and backups age out on a rolling basis.
YOUR CHOICES
You're in control. Microphone and camera access are managed through your device permissions and used only for the features described here - and never when you aren't using the app. You can delete certain content or your entire account in the app or website settings (or by contacting us) - deleting your account removes your content as described above. Every promotional message includes an unsubscribe. And you can always contact us at the email address noted below to access, correct, or delete information we hold; we respond to requests from any user, wherever you live. Access and copy rights apply to your personal information; they don't extend to de-identified or aggregated data, other users' information, or our confidential business information, and we may verify your identity and decline repetitive or excessive requests as the law allows.
SECURITY
We use safeguards appropriate to the information we handle, such as encryption of communication between the app and our servers, access controls, and data minimization - the strongest protection being what we never keep in the first place. No system is perfectly secure, but we design with your privacy in mind.
ADULTS ONLY
Third Wheel is for adults 18 and older. It is not directed to minors, and we delete any account we learn belongs to one.
REGION-SPECIFIC INFORMATION
Canada. Pleasant Solutions Inc. is the organization responsible for your information. Our Privacy Officer can be reached at the email address or mailing address noted below.
United States. Depending on your state, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to be free from discrimination for exercising those rights. Just contact us at the email address noted below. We do not sell or "share" personal information as those terms are defined in U.S. state privacy laws, and we do not use it for targeted advertising by third parties.
Washington and Nevada. Third Wheel is entertainment, and we don't consider the information we handle to be health information. Some state laws define "consumer health data" ambiguously, though, so to the extent any information we process is ever treated as consumer health data under Washington's My Health My Data Act, Nevada law, or any similar law - and without conceding that it is - this section applies and serves as our consumer health data privacy policy. That information is collected directly from you and your devices while you use Third Wheel; used only to provide, secure, personalize, and improve the services you request, as described in this policy; never sold; and shared only with the service providers described above, acting on our behalf. The categories involved are account details you provide, your selections and Experience content, voice and photo features you choose to use, and usage data. You may ask to access this information, withdraw any consent, or have it deleted by contacting us at the email address noted below, and you may appeal a decision by replying to our response.
Other regions. Third Wheel is offered in English and is intended and licensed for use only in Canada and the United States. If you use it from elsewhere, you do so on your own initiative and at your own risk, and your local rights may vary.
CHANGES TO THIS POLICY
We'll update this policy as Third Wheel evolves. Updates take effect when posted and apply to your next use of the app or our websites. The current version and its effective date are always shown in the app and on our websites, and a changed date is your notice that something changed - reviewing it from time to time is your responsibility, and we keep it readable to make that easy.
CONTACT
Pleasant Solutions Inc. (dba Third Wheel)
8525 Davies Road NW
Edmonton AB T6E 4N3
Canada
thirdwheel.privacy@pleasantsolutions.com